Shipping & Returns
All in stock orders are processed and shipped within 4-5 business days. We will notify you by email within one business day if your order is out of stock.
We will ship all orders by UPS Ground Service unless otherwise requested. All shipments to Hawaii, Alaska and Puerto Rico must be shipped by UPS Second Day Air. Unfortunately, we cannot accept orders to be shipped outside of the United States with the exception of Canada.
If it is important that your order arrives in the fastest way possible, we offer UPS Next Day Air and Second Day Air on all orders. In order to avoid confusion or problems, please note the following
Processing Time (not shipping time) for internet orders is 1-2 days.
We do not ship on Saturday and Sunday, therefore orders placed online after 3pm on Thursdays will not be shipped until Monday. Additionally, orders placed after 3pm on any weekday will not be processed until the following day.
If your order is out of stock, we will notify you within 24 hours, so that you may choose a different item or change to standard ground delivery.
Our recommendation: If it is absolutely critical that your order arrive by a specific date, contact us at 706.738.6298 during the following hours:
- Monday - Friday from 9:00am to 6:00pm
- Saturday from 10:00am to 5:00pm
Our Customer Care Representatives will happily assist you and will recommend the fastest method of delivery.
Local delivery via courier is available in the Augusta, GA area. To arrange for delivery, call 706.738.6298.
Returns must be made within 10 days of the sale for store credit only. Special-order merchandise and custom-made linens are non-returnable and non-cancelable. A store credit will be issued for obviously unused merchandise (except items that are personalized or special ordered), when returned within 10 days, in the original box and with the receipt. All sales are final on sale merchandise. All store credits will be issued less shipping and handling. Store credit must be used within 12 months.