To provide you with quick answers to many common questions, you many want to view our links on shipping, privacy and pricing. We hope you quickly find the answer to your question, but just in case you don't, please call us at 706.738.6298 , or send an e-mail to customerservice@charlestonstreet.com.

CUSTOMER SERVICE

Charleston Street Inc.

Surrey Center   |   Fountain Level

449 Highland Avenue

Augusta, Georgia 30909

 706.738.6298

email:  customerservice@charlestonstreet.com

 

Store hours:

Monday-Friday  9:00 a.m. - 6:00 p.m.

Saturday 10:00 a.m. - 5:00 p.m.

 

 

 



What is our Privacy Policy?

We collect information from you online when you purchase merchandise through our website or when you register with Charleston Street Inc. online service. When you purchase merchandise through our website or when you register, you will be asked to provide certain personally identifiable information such as your name, billing address, e-mail address, telephone number(s), credit card number and shipping information (name and address for shipping if it differs from your billing address). As with any information we collect, we generally do not share this information with anyone outside of the company or its agents, except as described below (please see below for more details on how we use the information we collect).

Charleston Street Inc. collects and uses personally identifiable information in a limited number of ways. We use the information we collect to complete transactions, to track and verify orders, to send you information about promotional or special offers (if you have so requested), and to respond to your inquiries. We share your information with certain third parties, such as processors of credit card transactions, who help us perform the functions just described. We do not share your personally identifiable information with other third parties, with certain exceptions. We may share information when we are legally required to do so, such as in the case of an investigation, legal process, or other legal proceeding. We also may share information to protect against misuse or unauthorized use of our website. In addition, we may share information to limit our legal liability and to protect our rights or property, our website, or the rights or property of our customers or members of the public.

We use "cookies" to provide visitors a personalized experience on our website. Cookies are small pieces of information that a website transfers to the hard drive of a visitor's computer for temporary record-keeping purposes. We use cookies to increase the functionality and user-friendliness of our site and to better tailor our website to our visitors' needs. For example, using cookies allows you to put items in a "shopping cart" and order that merchandise at the "checkout" portion of the website. In addition, we may use cookies for statistical collection or analysis to monitor general usage patterns of customers on our website (such as the amount of time spent on our website and the amount of time between a customer's first visit and first purchase).

Most browsers used by visitors have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent, but setting a browser to reject cookies will limit the range of features available to the visitor on our website.

Protection of Information Collected on Our Website

Charleston Street Inc. uses the utmost care to keep information obtained from our online visitors secure and protected from unauthorized access and use. Although there is no way that any website can absolutely guarantee the security of your information, Charleston Street Inc. is committed to employing reasonable security measures and to regularly review our security practices. When you provide us with personally identifiable information, your information is encrypted and transferred over a Secured Sockets Layer (SSL) connection, available on browsers such as Netscape Navigator or Microsoft Internet Explorer. In addition, we use encryption methods to protect credit card information that we collect online. Once your information reaches us, we store it behind a secure firewall that is intended to block access to the information from unauthorized persons. Only individuals authorized by Charleston Street Inc. are permitted to access the information. Please be aware that these protection tools do not protect information that is not collected through our website, such as information provided to us by e-mail.

Making Changes to Your Personal Information

You can access and edit any of the personally identifiable information that you have provided by calling us at 706.738.6298 or by writing to us at:

Web Customer Service

Charleston Street Inc.

449 Highland Avenue

Augusta, GA 30909

Opting Out of Promotional Offers

Most of our visitors appreciate receiving information about promotions and special offers from us following registration with Charleston Street Incorporated's online registry service or following purchases through our website. If you do not wish to receive communications about promotions or special offers, you can opt out when information about you is collected. In addition, you can opt out of receiving such communications from us at any time by emailing us back with a message about unsubscribing.

Links to Other Websites

From time to time, we may provide links to other websites that we think may be of interest to you. However, these other websites are not covered by this Privacy Policy. Therefore, we are not responsible for the privacy practices or the content of these other websites.

Changes to the Privacy Policy

By using our website you consent to our collection and use of your information as described in this Privacy Policy. Charleston Street Inc. reserves the right to modify this Privacy Policy and related business practices at any time by posting updated text on this website.

Questions About the Privacy Policy - Contact Information

If you have any questions regarding this Privacy Policy or Charleston Street Incorporated's online privacy and data security practices, please contact us by e-mail at customerservice@charlestonstreet.com or by phone at 706.738.6298.

Thank you for visiting our website, and for taking the time to read this Privacy Policy.


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